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Exceptional service in hospitality six sigma way /

Shirke, Gajanan.

Exceptional service in hospitality six sigma way / By Gajanan Shirke. - 1st ed. - Mumbai : Shroff Publications and Distributers Pvt Ltd , 2017. - xvii,268 p.; PB 23 cm.

ISBN: 9789352136445

Subjects--Topical Terms:
World of six sigma and hospitality
Service gap module
Managing moments of truth

Dewey Class. No.: 658.4063 / SHIG

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