Customer relationship management / (Record no. 209278)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00817nam a2200229Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220219102631.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210716s2014 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071333313 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | AIMIT LIBRARY |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 1 |
| Item number | MAKU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Makkar, Urvashi. |
| 9 (RLIN) | 21251 |
| 245 ## - TITLE STATEMENT | |
| Title | Customer relationship management / |
| Statement of responsibility, etc. | By Urvashi Makkar and Harinder Kumar Makkar. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi : |
| Name of publisher, distributor, etc. | Tata McGraw Hill Publishing Company Ltd , |
| Date of publication, distribution, etc. | 2014. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | Xvii; 274p. ; |
| Dimensions | 24 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer life cycle and customer lifetime value |
| 9 (RLIN) | 21252 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service quality and service capacity planning |
| 9 (RLIN) | 21253 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Planning and implementing CRM |
| 9 (RLIN) | 21254 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Makkar, Harinder Kumar. |
| 9 (RLIN) | 21255 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Edition | 1st ed. |
| Call number prefix | 658.812 MAKU |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Cost, normal purchase price | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | MBA | St Aloysius Institute of Management & Information Technology | St Aloysius Institute of Management & Information Technology | 08/21/2015 | 625.00 | Bill no:237; Bill dt:2015-08-19 | 658.812 MAKU | MBA11844 | 05/23/2026 | 500.00 | 07/16/2021 | Book | |||||
| Dewey Decimal Classification | MBA | St Aloysius Institute of Management & Information Technology | St Aloysius Institute of Management & Information Technology | 08/21/2015 | 625.00 | Bill no:237; Bill dt:2015-08-19 | 658.812 MAKU | MBA11845 | 05/23/2026 | 500.00 | 07/16/2021 | Book | |||||
| Dewey Decimal Classification | MBA | St Aloysius Institute of Management & Information Technology | St Aloysius Institute of Management & Information Technology | 08/21/2015 | 625.00 | Bill no:237; Bill dt:2015-08-19 | 658.812 MAKU | MBA11846 | 05/23/2026 | 500.00 | 07/16/2021 | Book | |||||
| Dewey Decimal Classification | MBA | St Aloysius Institute of Management & Information Technology | St Aloysius Institute of Management & Information Technology | 08/21/2015 | 625.00 | Bill no:237; Bill dt:2015-08-19 | 658.812 MAKU | MBA11847 | 05/23/2026 | 500.00 | 07/16/2021 | Book | |||||
| Dewey Decimal Classification | MBA | St Aloysius Institute of Management & Information Technology | St Aloysius Institute of Management & Information Technology | 08/21/2015 | 625.00 | Bill no:237; Bill dt:2015-08-19 | 658.812 MAKU | MBA11848 | 05/23/2026 | 500.00 | 07/16/2021 | Book | |||||
| Dewey Decimal Classification | MBA | St Aloysius Institute of Management & Information Technology | St Aloysius Institute of Management & Information Technology | 03/15/2018 | 650.00 | Bill no:4594; Bill dt:2018-03-15 | 658.812 MAKU | MBA13135 | 05/23/2026 | 487.50 | 07/16/2021 | Book | |||||
| Dewey Decimal Classification | MBA | St Aloysius Institute of Management & Information Technology | St Aloysius Institute of Management & Information Technology | 03/15/2018 | 650.00 | Bill no:4594; Bill dt:2018-03-15 | 658.812 MAKU | MBA13136 | 05/23/2026 | 487.50 | 07/16/2021 | Book | |||||
| Dewey Decimal Classification | MBA | St Aloysius Institute of Management & Information Technology | St Aloysius Institute of Management & Information Technology | 03/12/2019 | 650.00 | Bill no:5381; Bill dt:2019-03-11 | 658.812 MAKU | MBA13583 | 05/23/2026 | 520.00 | 07/16/2021 | Book |
