APA
Mariappa L. S. A. P., D Souza A. P. & IBM Software Labs. (2004). Support BOT: an intelligent query agent (BOT) in an instant message based environment. Bangalore: .
Chicago
Mariappa Lucy;D Souza Anil Prakash, D Souza Anil Prakash and IBM Software Labs. 2004. Support BOT: an intelligent query agent (BOT) in an instant message based environment. Bangalore: .
Harvard
Mariappa L. S. A. P., D Souza A. P. and IBM Software Labs. (2004). Support BOT: an intelligent query agent (BOT) in an instant message based environment. Bangalore: .
MLA
Mariappa Lucy;D Souza Anil Prakash, D Souza Anil Prakash and IBM Software Labs. Support BOT: an intelligent query agent (BOT) in an instant message based environment. Bangalore: . 2004.
