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Total quality management /

Besterfield, Dale H.

Total quality management / By Dale H Besterfield ; Carol Besterfield Michna ; Glen H Besterfield. - 2nd ed. - New Delhi : Pearson Education , 2001. - x,533p. ; PB 24cm

ISBN: 8178082705

Subjects--Topical Terms:
Leadership.
Employee involvement

Dewey Class. No.: 658.4013 / BESD

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