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020 _a9788180548604
040 _cAIMIT LIBRARY
082 _21
_a658.8342
_bGUPS
100 _aGupta, S L.
_9208822
245 _aConsumer behaviour :
_btext and cases /
_cBy S L Gupta and Sumitra Pal.
250 _a1st ed.
260 _aNew Delhi :
_bSultan Chand & Sons ,
_c2023.
300 _axiii,612p. ;
_bPB
_c24.6 cm
500 _aThis book provides insight into the consumer behaviour with focus on Indian environment. The contents will enable the marketers to apply the concepts to real time marketing.
505 _a Contents : Understanding Consumer Behaviour Consumer Research Market Segmentation Consumer Needs and Motivation Consumer Personality Consumer Perception The Process of Learning and Memory Nature of Consumer Attitudes Models of Consumer Behaviour Group Dynamics and Consumer Reference Groups Communication, Advertising and Consumer Buying Behaviour The Family and Lifestyle Marketing Social Class and Consumer Behaviour Culture, Subculture and Cross Culture The Process of Innovation and Diffusion of Innovation Consumer Behaviour as a Decision Process Maintaining Customer Satisfaction Consumerism and Public Policy Issues Organisational Buyer Behaviour Appendices Glossary
650 _aConsumer research
_9208823
650 _aThe process of learning and memory
_9208824
650 _aOrganisational buyer behaviour
_9208825
700 _aPai, Sumitra.
_9208826
942 _2ddc
_cBK
_e1st
_k658.8342 GUPS
999 _c234234
_d234234