| 000 | 00537nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 210719s1990 xx 000 0 und d | ||
| 020 | _a0-452-26493-6 | ||
| 041 | _aeng | ||
| 082 | _a658.812 ZEMS | ||
| 100 | _aZEMKE (Ron);SCHAAF (Dick) | ||
| 245 | _aService edge: 101 companies that profit from customer care | ||
| 260 |
_aNew York _bPenguin Books _c1990 |
||
| 300 |
_axviii,584 _bPB |
||
| 650 | _aManagement | ||
| 650 | _aMarketing Management | ||
| 906 | _a101 ; care ; companies ; customer ; edge: ; from ; profit ; Service ; that | ||
| 999 |
_c214548 _d214548 |
||