| 000 | 00435nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2012 xx 000 0 und d | ||
| 020 | _a9788132109785 | ||
| 041 | _aeng | ||
| 082 | _a658.812 RAOA | ||
| 100 | _aRao, Ajit; Chandra, Subhash. | ||
| 245 |
_aLittle book of big: customer satisfaction measurement. _bCustomer satisfaction measurement. |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bSage Publications _c2012 |
||
| 300 | _axiii,164 | ||
| 999 |
_c211320 _d211320 |
||