000 00471nam a2200157Ia 4500
008 210716s2016 xx 000 0 und d
020 _a9788126512874
041 _aeng
082 _a658.804 GROS
100 _aGronroos, Christian.
245 _aService management and marketing: customer management in service competition.
_bCustomer management in service competition.
250 _a3
260 _aNew Delhi
_bWILEY
_c2016
300 _ax,483
650 _aMANAGEMENT
999 _c209552
_d209552