| 000 | 00471nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2016 xx 000 0 und d | ||
| 020 | _a9788126512874 | ||
| 041 | _aeng | ||
| 082 | _a658.804 GROS | ||
| 100 | _aGronroos, Christian. | ||
| 245 |
_aService management and marketing: customer management in service competition. _bCustomer management in service competition. |
||
| 250 | _a3 | ||
| 260 |
_aNew Delhi _bWILEY _c2016 |
||
| 300 | _ax,483 | ||
| 650 | _aMANAGEMENT | ||
| 999 |
_c209552 _d209552 |
||