| 000 | 00505nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2011 xx 000 0 und d | ||
| 020 | _a9781259005169 | ||
| 041 | _aeng | ||
| 082 | _a374.22 KADJ | ||
| 100 | _aKador, John. | ||
| 245 |
_aEffective apology: mending fences,building bridges and restoring trust. _bMending fences,building bridges and restoring trust. |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bTata McGraw Hill Publishing Company Ltd _c2011 |
||
| 300 | _a273 | ||
| 650 | _aGeneral Management | ||
| 999 |
_c209379 _d209379 |
||