| 000 | 00414nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2012 xx 000 0 und d | ||
| 020 | _a9781259025792 | ||
| 041 | _aeng | ||
| 082 | _a658.812 SOUR | ||
| 100 | _aSoudagar, Reza; Iyer, Vinay; Hildebrand, Volker G. | ||
| 245 | _aCustomer experience edge. | ||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bTata McGraw Hill Publishing Company Ltd _c2012 |
||
| 300 | _axxvi,292 | ||
| 999 |
_c209333 _d209333 |
||