| 000 | 00444nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2013 xx 000 0 und d | ||
| 020 | _a9788132113409 | ||
| 041 | _aeng | ||
| 082 | _a658.812 KUMV | ||
| 100 | _aKumar, V. | ||
| 245 |
_aProfitable customer engagement: concepts metrics and strategies. _bConcepts metrics and strategies. |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bSage Publications _c2013 |
||
| 300 | _axxii,311 | ||
| 650 | _aCRM | ||
| 999 |
_c208623 _d208623 |
||