| 000 | 00407nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2012 xx 000 0 und d | ||
| 020 | _a9788131516478 | ||
| 041 | _aeng | ||
| 082 | _a658.804 BATJ | ||
| 100 | _aBateson, John E G;Hoffman, K Douglas. | ||
| 245 | _aServices marketing. | ||
| 250 | _a4 | ||
| 260 |
_aNew Delhi _bCengage Learning _c2012 |
||
| 300 | _axvii,468 | ||
| 650 | _aServices Marketing | ||
| 999 |
_c208552 _d208552 |
||