000 00405nam a2200157Ia 4500
008 210716s2012 xx 000 0 und d
020 _a9789350515068
041 _aeng
082 _a658.804 VENV
100 _aVenugopal, Vasanti; Raghu, V N.
245 _aServices marketing.
250 _a1
260 _aNew Delhi
_bHimalaya Publishing House
_c2012
300 _a323
650 _aServices Marketing
999 _c208212
_d208212