| 000 | 00484nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2012 xx 000 0 und d | ||
| 020 | _a9788131785928 | ||
| 041 | _aeng | ||
| 082 | _a658.812 GOED | ||
| 100 | _aGoetsch, David L; Davis, Stanley B; Mukherjee, Jaydeep. | ||
| 245 |
_aEffective customer service: ten steps for technical professions. _bTen steps for technical professions. |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bPearson _c2012 |
||
| 300 | _axvii,292 | ||
| 650 | _aCRM | ||
| 999 |
_c208044 _d208044 |
||