| 000 | 00502nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2010 xx 000 0 und d | ||
| 020 | _a9780749460907 | ||
| 041 | _aeng | ||
| 082 | _a658.812 BARC | ||
| 100 | _aBarnes, Cindy; Blake, Helen; Pinder, David. | ||
| 245 |
_aCreating and delivering your value proposition: managing customer experience for profit. _bManaging customer experience for profit. |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bKogan Page _c2010 |
||
| 300 | _axvi,213 | ||
| 650 | _aCRM | ||
| 999 |
_c207753 _d207753 |
||