000			00572nam a2200157Ia 4500
008			210716s2010 xx 000 0 und d
020			_a9780749460884
041			_aeng
082			_a658.812 BROD
100			_aBrock, David.
245			_aAftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales. _bCreating a successful aftersales strategy to reduce costs, improve customer service and increase sales.
250			_a1
260			_aNew Delhi _bKogan Page _c2010
300			_avi,218
650			_aCRM
999			_c207716 _d207716