| 000 | 00492nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2012 xx 000 0 und d | ||
| 020 | _a9780749465308 | ||
| 041 | _aeng | ||
| 082 | _a658.812 COOS | ||
| 100 | _aCook, Sarah. | ||
| 245 |
_aComplaint management excellence: creating customer loyalty through service recovery. _bCreating customer loyalty through service recovery. |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bKogan Page _c2012 |
||
| 300 | _aix,192 | ||
| 650 | _aGeneral Management | ||
| 999 |
_c207606 _d207606 |
||