000 00366nam a2200157Ia 4500
008 210716s2011 xx 000 0 und d
020 _a9788191064292
041 _aeng
082 _a658.804 GUPS
100 _aGupta, S L.
245 _aMarketing of services.
250 _a1
260 _aNew Delhi
_c2011
300 _axxiv;398
650 _aServices Marketing
999 _c207452
_d207452