000 00489nam a2200157Ia 4500
008 210716s2011 xx 000 0 und d
020 _a9788184899665
041 _aeng
082 _a658.4013 PIKJ
100 _aPike, John; Barnes, Richard.
245 _aTQM in action: a practical approach to continuous performance improvement.
_bPractical approach to continuous performance improvement.
250 _a2
260 _aNew Delhi
_bSpringer
_c2011
300 _axii,362
650 _aTQM
999 _c207126
_d207126