000 00464nam a2200157Ia 4500
008 210716s2006 xx 000 0 und d
020 _a9788131501603
041 _aeng
082 _a658.562 METR
100 _aMetters, Richard;King Metters, Kathryn;Pullman, Madeleine;Walton, Steve.
245 _aService operations management.
250 _a1
260 _aNew Delhi
_bCengage Learning
_c2006
300 _a370
650 _aProduction & Operations Management
999 _c206799
_d206799