| 000 | 00475nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2008 xx 000 0 und d | ||
| 020 | _a9788179927434 | ||
| 041 | _aeng | ||
| 082 | _a654.4013 KANJ | ||
| 100 | _aKandampully, Jay; Mok, Connie; Sparks, Beverley. | ||
| 245 |
_aService quality management: in hospitality and tourism. _bIn hospitality and tourism. |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bJaico Publishing House _c2008 |
||
| 300 | _axvii,339 | ||
| 650 | _aTQM | ||
| 999 |
_c206767 _d206767 |
||