| 000 | 00384nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2004 xx 000 0 und d | ||
| 020 | _a9780761932550 | ||
| 041 | _aeng | ||
| 082 | _a658.812 BALS | ||
| 100 | _aBalachandran, S. | ||
| 245 | _aCustomer driven services management. | ||
| 250 | _a2 | ||
| 260 |
_aNew Delhi _bResponse Books _c2004 |
||
| 300 | _ax, 304 | ||
| 650 | _aCRM | ||
| 999 |
_c206032 _d206032 |
||