| 000 | 00513nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2003 xx 000 0 und d | ||
| 020 | _a9788131214350 | ||
| 041 | _aeng | ||
| 082 | _a658.812 KNOS | ||
| 100 | _aKnox, Simon; Maklan, Stan; Payne, Adrian; Peppard, Joe; Ryals, Lynette. | ||
| 245 |
_aCustomer relationship management: perspective from the marketplace. _bPerspective from the marketplace. |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bButterworth Heinemann _c2003 |
||
| 300 | _axvi,302 | ||
| 650 | _aCRM | ||
| 999 |
_c206022 _d206022 |
||