| 000 | 00428nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2004 xx 000 0 und d | ||
| 020 | _a8176495271 | ||
| 041 | _aeng | ||
| 082 | _a658.402 FINL | ||
| 100 | _aFinch, Lloyd C. | ||
| 245 |
_aCall center success: essential skills for CSRs _bEssential skills for CSRs |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bViva Books _c2004 |
||
| 300 | _avi,119 | ||
| 650 | _aGeneral Management | ||
| 999 |
_c202736 _d202736 |
||