000 00415nam a2200157Ia 4500
008 210716s2007 xx 000 0 und d
020 _a1403937028
041 _aeng
082 _a658.804 BARS
100 _aBaron, Steve; Harris, Kim.
245 _aServices marketing: text and cases.
_bText and cases.
250 _a2
260 _aNew York
_bPalgrave
_c2007
300 _axv,291
650 _aServices Marketing
999 _c202053
_d202053