| 000 | 00394nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2005 xx 000 0 und d | ||
| 020 | _a8175541083 | ||
| 041 | _aeng | ||
| 082 | _a658.4094 FOST | ||
| 100 | _aFoster, Timothy. | ||
| 245 | _aHow to be better at customer care. | ||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bKogan Page _c2005 |
||
| 300 | _avii,168 | ||
| 650 | _aKnowledge Management | ||
| 999 |
_c201512 _d201512 |
||