| 000 | 00386nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s1997 xx 000 0 und d | ||
| 020 | _a1880394332 | ||
| 041 | _aeng | ||
| 082 | _a658.804 ARTN | ||
| 100 | _aArtz, Nancy. | ||
| 245 | _a301great customer service ideas | ||
| 250 | _a1 | ||
| 260 |
_aBoston _bGoldhirsh Group Inc _c1997 |
||
| 300 | _a352 | ||
| 650 | _aServices Marketing | ||
| 999 |
_c200919 _d200919 |
||