| 000 | 00505nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s1995 xx 000 0 und d | ||
| 020 | _a0538844396 | ||
| 041 | _aeng | ||
| 082 | _a658.812 NAUE | ||
| 100 | _aNaumann, Earl;Giel, Kathleen. | ||
| 245 |
_aCustomer satisfaction measurement and management: using the voice of the customer. _bUsing the voice of the customer. |
||
| 250 | _a1 | ||
| 260 |
_aOhio _bThomson south western _c1995 |
||
| 300 | _axix,457 | ||
| 650 | _aSales & Distribution Management | ||
| 999 |
_c200706 _d200706 |
||