| 000 | 00408nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2000 xx 000 0 und d | ||
| 020 | _a0130826650 | ||
| 041 | _aeng | ||
| 082 | _a658.812 HARE | ||
| 100 | _aHarris, Elaine K. | ||
| 245 |
_aCustomer service: a practical approach. _bPractical approach. |
||
| 250 | _a2 | ||
| 260 |
_aNew Jersey _bPrentice Hall _c2000 |
||
| 300 | _axii,148 | ||
| 650 | _aNone | ||
| 999 |
_c199936 _d199936 |
||