| 000 | 00450nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2005 xx 000 0 und d | ||
| 020 | _a8178295075 | ||
| 041 | _aeng | ||
| 082 | _a658.812 SETR | ||
| 100 | _aSeth, Rakesh;Seth, Kirti. | ||
| 245 |
_aCreating customer delight: the how and why of CRM. _bHow and why of CRM. |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bResponse Books _c2005 |
||
| 300 | _a154 | ||
| 650 | _aSales & Distribution Management | ||
| 999 |
_c199575 _d199575 |
||