| 000 | 00502nam a2200157Ia 4500 | ||
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| 008 | 210716s2004 xx 000 0 und d | ||
| 020 | _a1857882067 | ||
| 041 | _aeng | ||
| 082 | _a658.812 FRED | ||
| 100 | _aFreemantle, David. | ||
| 245 |
_aWhat customers like about you: adding emotional value for service excellence and competitive advantage. _bAdding emotional value for service excellence and competitive advantage. |
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| 250 | _a1 | ||
| 260 |
_aLondon _c2004 |
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| 300 | _a304 | ||
| 650 | _aCRM | ||
| 999 |
_c199563 _d199563 |
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