000 00385nam a2200157Ia 4500
008 210716s2004 xx 000 0 und d
020 _a0195667581
041 _aeng
082 _a658.804 APTG
100 _aApte, Govind.
245 _aServices marketing.
250 _a1
260 _aNew Delhi
_bOxford University Press
_c2004
300 _axi,440
650 _aServices Marketing
999 _c199311
_d199311