| 000 | 00410nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2005 xx 000 0 und d | ||
| 020 | _a817439043X | ||
| 041 | _aeng | ||
| 082 | _a658.812 GAGS | ||
| 100 | _aGage, Susan M. | ||
| 245 | _aAgile manager's guide to extraordinary customer service. | ||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bGemini Books _c2005 |
||
| 300 | _a95 | ||
| 650 | _aMarketing Management | ||
| 999 |
_c199279 _d199279 |
||