| 000 | 00429nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s1996 xx 000 0 und d | ||
| 020 | _a0673991458 | ||
| 041 | _aeng | ||
| 082 | _a658.804 RUSR | ||
| 100 | _aRust, Roland T;Zahorik, Anthony J;Keiningham, Timothy L. | ||
| 245 | _aService marketing. | ||
| 250 | _a1 | ||
| 260 |
_aNew York _bHarper Collins Publishers _c1996 |
||
| 300 | _axx,508 | ||
| 650 | _aServices Marketing | ||
| 999 |
_c198704 _d198704 |
||