000			00415nam a2200157Ia 4500
008			210716s1994 xx 000 0 und d
020			_a0070212171
041			_aeng
082			_a658 FITJ
100			_aFitzsimmons, James A;Fitzsimmons, Mona.
245			_aService management for competitive advantage.
250			_a1
260			_aNew York _bMcGraw Hill _c1994
300			_axviii,462
650			_aMANAGEMENT
999			_c198702 _d198702