| 000 | 00521nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s1996 xx 000 0 und d | ||
| 020 | _a0471155063 | ||
| 041 | _aeng | ||
| 082 | _a658.812027 STEJ | ||
| 100 | _aSterne, Jim. | ||
| 245 |
_aCustomer service on the internet: building relationships, increasing loyalty, and staying competitive. _bBuilding relationships, increasing loyalty, and staying competitive. |
||
| 250 | _a1 | ||
| 260 |
_aNew Delhi _bJohn Wiley & sons _c1996 |
||
| 300 | _axxvi,326 | ||
| 650 | _aCRM | ||
| 999 |
_c198203 _d198203 |
||