000 00789nam a2200229Ia 4500
005 20220215142402.0
008 210716s2003 xx 000 0 und d
020 _a9788177223767
040 _cAIMIT LIBRARY
041 _aeng
082 _a658.804
_22
_bCLOK
100 _aClow, Kenneth E.
_919965
245 _aServices Marketing :
_boperation, management and strategy /
_cBy Kenneth E. Clow and David L. Kurtz.
250 _a2nd ed.
260 _aNew Delhi :
_bBiztantra ,
_c2003.
300 _aXii, 460p. ;
_c27 cm.
650 _aDeveloping an integrated communications program
_919966
650 _aManaging supply demand and productivity
_919967
650 _aCompetitive marketing strategies
_919968
700 _aKurtz, David L.
_919969
942 _2ddc
_cBK
_e2nd
_k658.804 CLOK
999 _c198047
_d198047