| 000 | 00494nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210716s2001 xx 000 0 und d | ||
| 020 | _a081440622X | ||
| 041 | _aeng | ||
| 082 | _a658.8012 NYKM | ||
| 100 | _aNykamp, Melinda | ||
| 245 |
_aCustomer differential : the complete guide to implementing customer relationship management. _bComplete guide to implementing customer relationship management. |
||
| 250 | _a1 | ||
| 260 |
_aNew York _bAMACOM _c2001 |
||
| 300 | _ax,212 | ||
| 650 | _aNone | ||
| 999 |
_c197992 _d197992 |
||