000 00463nam a2200157Ia 4500
008 210716s2007 xx 000 0 und d
020 _a70499640
041 _aeng
082 _a658.812 NATD
100 _aNath, Dhruv.
245 _aNuts and bolts of crm: customer relationship management.
_bCustomer relationship management.
250 _a1
260 _aNew Delhi
_bTata McGraw Hill Publishing Company Ltd
_c2007
300 _axxii,208
650 _aMarketing
999 _c190733
_d190733