000			00672nam a2200229Ia 4500
003			OSt
005			20250828162816.0
008			210423s2008 xx 000 0 und d
020			_a9780070660076
040			_cAL
041			_aeng
082			_a658.8 ZEIS
100			_aValarie A Zeithamal _9116942
245			_aServices marketing: integrating customer focus across the firm Ed 4
250			_a4
260			_aNew Delhi _bTata McGraw-hill _c2008
300			_axxix,743 _bPB
650			_aMarketing Management _9116943
700			_aBitner, Mary Jo _9237371
906			_aacross ; customer ; firm ; focus ; integrating ; marketing: ; Services
942			_2ddc _cBK
999			_c168433 _d168433