TY  - BOOK
AU  - KEEN (Peter G W)
AU  - KNAPP (Ellen M).
TI  - Every manager's guide to business processes: a glossary of key terms & concepts today's business leader
SN  - 0 87584 575 4
U1  - 650.03 KEEE 
PY  - 1996///
CY  - Boston
PB  - Harvard Business School Press
KW  - Manager Guide, Business Processes Glossary Terms


ER  -