00270nam a2200097Ia 4500008004000000082001700040100002000057245004000077260004700117300000800164210210b1994   xxu||||| |||| 00| 0 eng d  a153.733 COOA  aCOOK (Glenn J).  aArt of making people listen to you.  aNDbVikas Publishing House Pvt. Ltd.c1994  a204