TY  - BOOK
AU  - Dale Carnegie Training
TI  - Five essential people skills: : how to assert yourself listen to others and resolve conflicts
SN  - 9781471115240
U1  - 158.2 
PY  - 2009///
CY  - London
PB  - Simon and Schuster  
KW  -  Assertiveness (Psychology)
KW  - Active listening
KW  - Conflict resolution
KW  - Empathy and emotional intelligence
N2  - Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you’ve lost a little ground after every staff meeting? Most of us are either too passive or too aggressive in our business life, and we end up never getting the support, recognition, or respect we desire.
The business leaders and trainers from Dale Carnegie Training have discovered that applying appropriate assertiveness to all your interactions is the most effective approach to creating a successful career. The 5 Essential People Skills will help you be the most positively commanding, prosperous, and inspired professional you can be. You will learn how to:
 Relate to the seven major personality types
· Live up to your fullest potential while achieving personal success
· Create a cutting-edge business environment that delivers innovation and results
· Use Carnegie’s powerhouse five-part template for articulate communications that grow business
· Resolve any conflict or misunderstanding by applying a handful of proven principles

ER  -