00809nam a2200253Ia 4500 OSt 20220407162300.0 210716s2011 xx 000 0 und d 9780367376253 AIMIT LIBRARY eng 658.812 4 BUTF Buttle, Francis. 28331 Customer relationship management : concepts and technologies / By Francis Buttle and Stan Maklan 4th ed. Special Indian edition London and Newyork Routledge 2019. xxiii, 444p ; 24 cm. Strategic CRM 28364 Operational CRM 28365 Analytical CRM 28366 Realizing The Benefits of CRM 28367 Maklan, Stan. 28332 ddc BK 4th 658.812 BUTF 222262 222262 0 0 ddc 0 0 MBA AIMIT AIMIT 2022-03-24 Biblios Book Point 695.00 Bill no:6621; Bill dt:2022-03-22 0 658.812 BUTF MBA14335 2025-07-21 00:00:00 556.00 2022-04-07 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2023-03-08 Biblios Book Point 695.00 Bill no:8250; Bill dt:2023-03-07 0 658.812 BUTF MBA14562 2025-07-21 00:00:00 542.10 2023-03-16 BK