Ellis, Len; Sethi, Rajat. <br/><br/>
Preemptive CRM: rretaining customers when competition emulates. 

 - New Delhi  Excel Multimedia  2005 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>658.812 ELLL