00394nam a2200121Ia 4500003000400000005001700004008004100021040001800062041000800080100004300088245010800131260003300239OSt20260128122842.0211028s2018    xx            000 0 und d  cAIMIT LIBRARY  aeng  aAcharya, Anup M; Dias, Beena.g1616019  aStudy on achieving operational excellence through customer satisfaction in essen enterprise Mangaluru /  aMangalurubBeena Dias.c2018