00430nam a2200121Ia 4500003000400000005001700004008004100021040001800062041000800080100005000088245013300138260003700271OSt20260123101530.0211028s2016    xx            000 0 und d  cAIMIT LIBRARY  aeng  aPeris, Denver Leo; Kamath, T Ramesh.g1416040  aStudy on the steps to betaken for achieving operational excellence through customer satisfaction at fbb retail store Mangalore /  aMangalorebT Ramesh Kamathc2016