@book{218898,
	author = {Saldanha, Jeethan Travis; Shetty, Prathibha.},
	title = {Study on analysing passengers perceptions and satisfaction level towards KSRTC volvo buses with special reference to KSRTC Mangalore division /},
	publisher = {Prathibha Shetty.},
	year = {2015},
	address = {Mangalore}
}