TY  - BOOK
AU  - Vaz, Stafford;Shanbhag, Santhosh.
TI  - CRM practices in the insurance sector: a study with reference to Mangalore city
U1  - 658.8 VAZS 
PY  - 2007///
PB  - Shanbhag, Santhosh
KW  - Marketing
ER  -