00438nam a2200157Ia 4500003000400000005001700004008004100021040001800062041000800080082001600088100004400104245008400148260002400232600001200256650001200268OSt20260325113913.0211028s2007    xx            000 0 und d  cAIMIT LIBRARY  aeng  a658.15 GOMA  aGomes, Anthony;Dsouza, Sunil.g50971334  aA study on crm practices in financial services with reference to UTI Bank ltd /  bDsouza, Sunilc2007  aFinance  aFinance